What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Decimal AI, Inc.

Visibility0

Vibe75

Businesses/Information Technology / Software as a Service/Decimal AI, Inc.

AI Visibility & Sentiment

Decimal AI, Inc.

Decimal AI is a software company that provides an 'AI Support Engineer' platform designed to bridge the gap between customer support and engineering teams. The platform automates complex technical support resolution by reasoning over live codebases, logs, and production data to resolve issues without manual engineering intervention.

Active Monitoring

getdecimal.ai

Information Technology / Software as a Service Startups

AI Visibility Score

0/100

Invisible

Sentiment Score

75/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

aspirational

visionary

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Decimal AI, Inc. today.

Decimal AI is currently recognized as a brand entity by major LLMs, yet it remains effectively invisible within the high-intent discovery ecosystem where buyers actively research agentic support and knowledge management solutions. While the brand holds strong conceptual awareness, it is missing from the critical decision-making conversations that drive enterprise software selection.

Value Proposition

Decimal provides an 'engineering-aware' AI that moves beyond static documentation to reason over live system data and codebases, allowing companies to resolve up to 80% of technical tickets with 10x faster resolution times.

Overview

Mission

To build the fastest path from ‘something’s broken’ to ‘here’s the fix’ by turning scattered operational knowledge into a reliable, automated workflow.

Products & Services

AI Support EngineerAgentic Support PlatformSelf-Healing Knowledge BaseIn-Ticket Workflows

Current State

Visibility Landscape

A high-level view of how Decimal AI, Inc. performs across AI platforms, broken down by strategic reach level — from core brand queries to growth opportunities.

	Claude	AI Overviews
Reputation Brand recognition & direct queries	—	—
Core Topics Product/service category queries	—	—
Growth Areas Adjacent, aspirational & visionary	—	—

ChatGPT

Claude

Gemini

AI Overviews

Reputation

Brand recognition & direct queries

—

Core Topics

Product/service category queries

—

Growth Areas

Adjacent, aspirational & visionary

—

Competitive Landscape

GitHub

32 mentions

Zendesk

32 mentions

Jira

29 mentions

Slack

26 mentions

Glean

20 mentions

GitLab

17 mentions

Loading visibility matrix...

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Decimal AI, Inc.'s AI visibility.

Key Findings

Strength

High brand entity recognition in both ChatGPT and Gemini for direct brand inquiries.

Strength

Successful established identity as a known software entity in the IT/SaaS space.

Gap

Total absence in category-level search queries regarding 'agentic support platforms' and 'AI knowledge management tools'.

Recommended Actions

Develop and deploy high-authority 'Alternative to Zendesk/Intercom' content assets.

Buyers are actively searching for replacements; establishing a presence in these specific comparison queries is the fastest way to insert Decimal AI into the purchase consideration set.

Optimize technical documentation and knowledge base case studies for AI-centric query patterns.

The data shows high interest in 'automated knowledge base indexing,' a core competency that can be mapped to capture traffic currently flowing to generic enterprise search tools.

Create persona-specific whitepapers for IT Procurement and Engineering Operations leaders.

By addressing the specific handoff challenges and integration needs of these personas, the brand can fill the current visibility vacuum at the decision-maker level.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automating B2B Customer Support With Agentic AI(3 queries)

“what are the best agentic support platforms that can actually fix technical bugs without me having to manually hand it off to engineering”

0/2 platforms mentioned

Core

ChatGPT

1.Freshworks (Freddy AI Agentic Platform)

2.Shopify

3.Stripe

4.FedEx

5.Salesforce (Agentforce)

+6 more

Gemini

1.Sweep

2.GitHub

3.Jira

4.Slack

5.Datadog (Datadog Bits AI, Datadog Bits)

+5 more

“show me some AI tools that can act as a support engineer and reason over our codebase to resolve customer issues”

0/2 platforms mentioned

Core

ChatGPT

1.GitHub Copilot

2.Sourcegraph (Sourcegraph Cody)

3.Sentry (Sentry Seer)

4.Tabnine (Tabnine Enterprise)

5.CodeScout

+2 more

Gemini

1.DevRev (Computer)

2.Sourcegraph Cody

3.Pylon

4.Greptile

5.Sweep AI

+5 more

“what are the top alternatives to intercom and zendesk for technical SaaS companies that need automated in-ticket workflows”

0/2 platforms mentioned

Adjacent

ChatGPT

1.Intercom

2.Zendesk

3.Slack

4.Jira

5.Jira Service Management

+10 more

Gemini

1.Intercom

2.Zendesk

3.GitHub

4.Linear

5.Jira

+12 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Freshworks Review

techradar.com

Web1 ref

Freshworks Advances Its Agentic Ai Platform To Uncomplicate Service Software For Companies Big And Small.Pdf

ir.freshworks.com

Web1 ref

Salesforce Unified Customer Support Automation With Agentforce Contact Center

itpro.com

Web1 ref

Slack Is Now The Key To Salesforces Agentic Ai Plans

itpro.com

Web1 ref

Ai Helpdesk

hiverhq.com

Web1 ref

Top 10 Customer Service Automation Platforms In 2026

searchunify.com

Web1 ref

Customer Support Ai Agents Powering Teams

quidget.ai

Web1 ref

OpenAI Codex %28AI Agent%29

en.wikipedia.org

Wiki1 ref

Github Ai Agent Bugfixing

infoq.com

Web1 ref

Githubs Agent Hq Aims To Solve Enterprises Biggest Ai Coding Problem Too

venturebeat.com

Web1 ref

agenticdeliveryplatform.com

Web1 ref

What If The Bug Fixed Itself Letting Ai Agents Detect Bugs Fix The Code And Create Prs Proactively

gonzalo123.com

Web1 ref

2602.23647

arxiv.org

Web1 ref

2603.16110

arxiv.org

Web1 ref

Bits Ai Dev Agent

datadoghq.com

Web1 ref

Competitive Landscape

Brands and products that AI platforms mention alongside or instead of Decimal AI, Inc..

GitHub32 mentions

Zendesk32 mentions

Jira29 mentions

Slack26 mentions

Glean20 mentions

GitLab17 mentions

Intercom13 mentions

Datadog13 mentions

Salesforce12 mentions

Confluence12 mentions

Decimal AI, Inc.0 mentions

Brand Identity

Brand Voice & Style

How AI perceives Decimal AI, Inc.'s communication style and personality

Decimal AI communicates with a tone that is highly technical, precise, and reassuringly competent. It positions itself as an essential, 'engineering-aware' partner that speaks the language of developers and support teams alike. The brand avoids fluff, focusing instead on clear, evidence-based value propositions that emphasize efficiency, security, and the elimination of manual toil.

Core Tone Traits

Technical & Precise

Uses industry-standard terminology and focuses on concrete, data-backed outcomes.

Authoritative & Expert

Positions the platform as a reliable source of truth for complex engineering investigations.

Solution-Oriented

Maintains a focus on speed, resolution, and the reduction of 'firefighting' for engineering teams.

Transparent & Secure

Communicates a high level of trust through clear messaging about data privacy and read-only access.

Backing

Investors

Weekend Fund

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned March 22, 2026.

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