What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

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Tandem

Visibility17

Vibe88

Businesses/Healthcare Technology/Tandem

AI Visibility & Sentiment

Tandem

Tandem is a healthcare technology company that automates the medication access process, including prior authorizations, appeal letters, and pharmacy communications. The platform enables healthcare providers to focus on patient care while dramatically reducing administrative burden, and is offered free to both providers and patients.

Active Monitoring

withtandem.com

Healthcare Technology

AI Visibility Score

17/100

Invisible

Sentiment Score

88/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Tandem today.

Tandem is currently a ghost to the administrative decision-makers who hold the purse strings, suffering from a 0% visibility rate among Practice Managers and Revenue Cycle Directors. While the brand shows flashes of brilliance with tech-forward physicians on Claude and Gemini, it is being systematically buried by legacy giants like CoverMyMeds and Surescripts across the broader AI ecosystem.

Value Proposition

Tandem eliminates the administrative burden of medication access by automating prior authorizations, appeal letters, and pharmacy calls—completely free for providers and patients—so practices can focus on care while patients receive medications faster.

Overview

Mission

To lift the burden from medical practices so providers can focus on care and patients can start therapy faster.

Products & Services

Automated prior authorization managementAppeal letter automationPharmacy call automationEHR integrationInsurance and pharmacy coordination

Current State

Visibility Landscape

A high-level view of how Tandem performs across AI platforms, broken down by strategic reach level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation Brand recognition & direct queries	14	31	28	14
Core Topics Product/service category queries	20	40	36	0
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

ChatGPT

Claude

Gemini

AI Overviews

Reputation

Brand recognition & direct queries

Core Topics

Product/service category queries

Growth Areas

Adjacent, aspirational & visionary

—

Competitive Landscape

CoverMyMeds

114 mentions

Surescripts

83 mentions

Waystar

58 mentions

Athenahealth

53 mentions

Epic

49 mentions

Change Healthcare

47 mentions

Loading visibility matrix...

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Tandem's AI visibility.

Key Findings

Strength

High resonance with the 'Tech-Forward Specialty Physician' persona, achieving a 54% mention rate.

Strength

Strong performance on Claude and Gemini with top-tier rankings (Avg Pos 2.5 and 3.8) for specialty-specific workflow queries.

Strength

Successful positioning as a top-rated alternative to legacy providers like CoverMyMeds in high-intent comparison searches.

Recommended Actions

Develop administrative-centric technical documentation and case studies.

With a 0% mention rate for Practice Managers and Revenue Cycle Directors, the brand is missing the primary decision-makers who evaluate prior authorization and revenue cycle tools.

Optimize for ChatGPT by increasing mentions in authoritative third-party healthcare tech directories.

ChatGPT is the most used platform but ranks Tandem at position 15.6; improving this ranking is essential for mainstream market discovery.

Claim the 'Speed-to-Therapy' narrative through outcome-based thought leadership.

Tandem is currently missing from queries related to getting patients on meds faster, a critical value proposition that competitors are successfully claiming.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Automating Medication Access & Pharmacy Coordination(3 queries)

“help me find a way to automate pharmacy calls and follow up on prior authorizations”

0/4 platforms mentioned

Core

ChatGPT

1.CoverMyMeds

2.Surescripts

3.OhMD

4.Spruce Health

5.TigerConnect

+17 more

Claude

1.RxSafe

2.DrFirst

3.MedImpact

4.Accredo Health

5.Relay Health

+8 more

Gemini

1.UiPath

2.Automation Anywhere

3.Blue Prism

4.Google Dialogflow

5.Microsoft Bot Framework

+12 more

AI Overviews

1.Infinitus

2.Pharmesol

3.Prosper AI

4.Asepha

5.CoverMyMeds

+10 more

“is there software that writes insurance appeal letters automatically for a medical practice”

0/4 platforms mentioned

Core

The Overwhelmed Practice Manager · Practice Manager

ChatGPT

1.Waystar

2.Change Healthcare

3.Optum

4.Olive

5.CoverMyMeds

+8 more

Claude

1.CoverMyMeds

2.Athenahealth

3.Pareo

4.Talkspace for Healthcare

5.Optum Appeal Services

Gemini

1.Waystar

2.Experian Health

3.Change Healthcare

4.Optum

5.Navicure

+3 more

AI Overviews

1.Counterforce Health

2.SmarterDenials

3.SmarterDx

4.Aegis Health

5.Waystar

+4 more

“i need a tool that handles insurance and pharmacy coordination so my nurses don't have to, any specific brands?”

0/4 platforms mentioned

Core

The Overwhelmed Practice Manager · Practice Manager

ChatGPT

1.Athenahealth

2.CoverMyMeds

3.McKesson

4.Surescripts

5.Change Healthcare

+11 more

Claude

1.Athenahealth

2.CoverMyMeds

3.Relay Health

4.Veradigm

5.Enhabit

+5 more

Gemini

1.CoverMyMeds

2.Athenahealth

3.Zelis

4.Navi-Gate

5.Surescripts

+4 more

AI Overviews

1.Myndshft

2.Squad Health

3.Asepha CareLink

4.WellSky CareTend

5.Genoa Healthcare

+7 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Top 5 AI Vendors For Prior Authorization Software 2025

innovaccer.com

Web1 ref

Prior Authorization Management Products - Elion

elion.health

Web1 ref

Prior authorization follow up automation | Infinitus

infinitus.ai

Web1 ref

Top 5 AI Vendors For Prior Authorization Software 2025

innovaccer.com

Web1 ref

Prior Authorization Management Products | Elion

elion.health

Web1 ref

Prior Authorization Management Products | Elion

elion.health

Web1 ref

Prior Authorization Automation - Pharmesol

pharmesol.com

Web1 ref

Top Digital Prior Authorization Companies - Resources

resources.marketplace.aviahealth.com

Web1 ref

Myndshft

myndshft.com

Web1 ref

Voice AI Payor Call Automation for Benefits & PAs - Asepha: AI

asepha.ai

Web1 ref

Set up Prior Authorization Notifications to Keep Patients Informed

covermymeds.health

Web1 ref

Prior authorization solutions - CoverMyMeds

covermymeds.health

Web1 ref

Prior Authorization Software - Myndshft

myndshft.com

Web1 ref

Automating the Prior Authorization Process - Optum Business

business.optum.com

Web1 ref

For Specialty Pharmacy - Plenful

plenful.com

Web1 ref

Competitive Landscape

Brands and products that AI platforms mention alongside or instead of Tandem.

CoverMyMeds114 mentions

Surescripts83 mentions

Waystar58 mentions

Athenahealth53 mentions

Epic49 mentions

Change Healthcare47 mentions

Optum39 mentions

McKesson35 mentions

Cerner35 mentions

Accredo29 mentions

Tandem21 mentions

Brand Identity

Brand Voice & Style

How AI perceives Tandem's communication style and personality

Tandem communicates with a confident, empathetic tone that acknowledges the real frustrations healthcare providers face with medication access. The voice is professional yet warm, using clear and direct language that emphasizes relief and efficiency. They avoid jargon and speak to the human impact of their technology—both for overworked staff and patients waiting for care. The brand balances authority in healthcare automation with an approachable, helpful demeanor.

Core Tone Traits

Empathetic & Understanding

Acknowledges the real pain points of healthcare administrative burden

Clear & Direct

Uses straightforward language without unnecessary complexity

Confident & Reassuring

Conveys expertise and reliability in solving medication access challenges

Warm & Supportive

Feels like a helpful partner rather than a cold technology vendor

Backing

Investors

Pear VC

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned February 24, 2026.