What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Veho

Visibility38

Vibe92

Businesses/Veho

AI Visibility & Sentiment

Veho

Veho is a tech-powered shipping and logistics company reinventing last-mile delivery for the ecommerce era. They provide next-day and two-day delivery solutions with industry-leading on-time rates, serving major brands like Warby Parker, Saks Fifth Avenue, and Stitch Fix through a crowdsourced driver network.

Active Monitoring

shipveho.com

Startups

AI Visibility Score

38/100

Low

Sentiment Score

92/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Veho today.

Veho has established itself as a dominant authority within Google’s Gemini ecosystem, securing the top spot for high-intent fashion logistics and returns queries, yet it remains dangerously underrepresented in the broader AI landscape dominated by legacy carriers. While the brand captures premium sentiment among CX-focused retail leaders, it is currently ceding the narrative on gig-economy labor and high-volume operations to traditional giants like UPS and FedEx.

Value Proposition

Customer-centric delivery with over 99% on-time delivery rate, 4.9/5 customer satisfaction, and technology-driven solutions that turn shipping from a cost center into a value driver for ecommerce brands.

Overview

Mission

To power the future of commerce by making shipping and shopping work seamlessly for everybody.

Products & Services

Last-Mile Delivery (next-day and two-day shipping)FlexSave - flexible delivery windows for cost savingsPremium Economy shippingDoorstep Pickup returnsReal-time package tracking and customer support

Current State

Visibility Landscape

A high-level view of how Veho performs across AI platforms, broken down by strategic reach level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation Brand recognition & direct queries	23	11	66	38
Core Topics Product/service category queries	0	0	29	0
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

ChatGPT

Claude

Gemini

AI Overviews

Reputation

Brand recognition & direct queries

Core Topics

Product/service category queries

Growth Areas

Adjacent, aspirational & visionary

—

Competitive Landscape

UPS

35 mentions

FedEx

33 mentions

USPS

19 mentions

Narvar

19 mentions

AfterShip

18 mentions

Loop Returns

16 mentions

Loading visibility matrix...

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Veho's AI visibility.

Key Findings

Strength

Market-leading performance on Gemini with a 63% mention rate and a dominant average position of 4.5, particularly for fashion-focused customer loyalty queries.

Strength

Absolute authority on brand identity, maintaining the #1 position across all platforms for the 'brand vibe check' query.

Strength

High resonance with CX-Focused Retail Brand Leads, achieving a premium average position of 3.0 when this persona is targeted.

Recommended Actions

Execute an AI-focused PR campaign targeting the gig economy and driver experience.

Veho is currently invisible to potential drivers using AI to find work; capturing this segment is critical for operational scaling and reducing driver acquisition costs.

Optimize technical documentation and white papers for ChatGPT's training data via increased citation in industry trade journals.

The 25% mention rate on ChatGPT represents a massive missed opportunity for conversion in the most-used AI platform among operations directors.

Develop and deploy structured data schemas specifically around 'returns-as-a-service'.

Since Veho already ranks #1 on Gemini for returns, doubling down on structured data will solidify this position and likely trigger more 'featured snippets' in AI Overviews.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Optimizing Delivery Experience For Customer Loyalty(3 queries)

“my customers are complaining about shipping delays, how can i fix my delivery experience and what services should i look into?”

1/3 platforms mentioned

Core

Claude

1.Shopify Fulfillment Network

2.Flexport

3.ShipBob

4.ShipMonk

5.UPS

+5 more

Gemini

1.USPS

2.FedEx

3.UPS

4.ShipBob

5.ShipMonk

15.Veho

+10 more

AI Overviews

1.NetSuite

2.USPS

3.UPS

4.FedEx

5.Tusk Logistics

+1 more

“how to improve customer loyalty for a high-end fashion brand through the delivery experience, give me specific carrier ideas”

3/4 platforms mentioned

Core

The High-Growth Ecommerce Operations Director · Director of Operations

ChatGPT

1.Narvar

2.Route

3.UPS

4.FedEx

5.USPS

7.Veho

+10 more

Claude

1.Bergen Logistics

2.DHL Luxury Logistics

3.Buske Logistics

4.Veho

5.DHL

+1 more

Gemini

1.Veho

2.Better Trucks

3.FedEx Custom Critical

4.DHL Express

5.Narvar

+11 more

AI Overviews

1.Toki

2.AirSea Packing

3.Bergen Logistics

4.RHD Logistics

5.Dropoff

+10 more

“give me ideas for making the unboxing and home delivery experience better for an online shop”

1/4 platforms mentioned

Adjacent

The High-Growth Ecommerce Operations Director · Director of Operations

ChatGPT

1.Narvar

2.Route

3.Convey

4.Automated Packaging Systems

5.Sealed Air

+14 more

Claude

No brands listed

Gemini

1.UPS

2.FedEx

3.AfterShip

4.Shopify

5.NetSuite

8.Veho

+11 more

AI Overviews

1.FedEx

2.Shipedge

3.CPP Boxes

4.OneRail

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

Improve Customer Satisfaction with Delivery Experience | DCL Logistics

dclcorp.com

Web1 ref

7 Essential Tips for Reducing Customer Complaints About Shipping Issues

shipaid.com

Web1 ref

How to Handle Customer Complaints About Late or Lost Shipments

businessapac.com

Web1 ref

6 Ways to Boost Post-Purchase Delivery Experience

lateshipment.com

Web1 ref

How to Handle Delivery Complaints: Best Practices for Online Businesses

linkedin.com

Social1 ref

9 Common Shipping Issues and Problems and How to Deal With Them (2025) - Shopify

shopify.com

Web1 ref

How to reduce shipping time & improve customer delivery experience

dhl.com

Web1 ref

4 Great Ways to Improve Delivery Service

getcircuit.com

Web1 ref

6 Common Delivery Issues, How to Address Them and More

lateshipment.com

Web1 ref

3 strategies to optimize customer experience before and during shipping delays | Retail Customer Experience

retailcustomerexperience.com

Web1 ref

Unishippers 2026 Shipping and Logistics Report: 13 Trends | Unishippers

unishippers.com

Web1 ref

3PL Shipping Solutions for Freight, Parcel and Growth | Worldwide Express

wwex.com

Social1 ref

Logistics Solutions & Services | FedEx

fedex.com

Social1 ref

Biggest 2026 Shipping Challenges & Logistics Solutions

unival-logistics.com

Web1 ref

15 Top Logistics Startups to Watch in 2026 | StartUs Insights

startus-insights.com

Web1 ref

Competitive Landscape

Brands and products that AI platforms mention alongside or instead of Veho.

UPS35 mentions

FedEx33 mentions

Veho20 mentions

USPS19 mentions

Narvar19 mentions

AfterShip18 mentions

Loop Returns16 mentions

Roadie15 mentions

Happy Returns14 mentions

ShipStation13 mentions

Shopify13 mentions

Brand Identity

Brand Voice & Style

How AI perceives Veho's communication style and personality

Veho communicates with confident, modern professionalism that emphasizes innovation and customer-centricity. The tone is approachable yet authoritative, using clear language to explain complex logistics solutions. They balance data-driven credibility (citing specific metrics like 99% OTD and 4.9/5 ratings) with human-centered messaging that focuses on making delivery work better for everybody. The voice is optimistic and forward-thinking, positioning Veho as a disruptor transforming an outdated industry.

Core Tone Traits

Customer-Centric & Empathetic

Consistently focuses on how solutions benefit brands and their customers

Confident & Innovative

Positions as industry disruptor with bold claims backed by performance data

Clear & Straightforward

Avoids jargon, communicates complex logistics simply

Optimistic & Forward-Thinking

Emphasizes the future of commerce and modern solutions

Backing

Investors

Origin Ventures

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned March 3, 2026.

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Frequently asked questions

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AI Visibility Score

Veho has an AI visibility score of 29/100, rated as low. This score reflects how often and how prominently Veho appears in responses from AI assistants like ChatGPT, Claude, and Gemini.

AI Perception Summary

Strengths

Market-leading performance on Gemini with a 63% mention rate and a dominant average position of 4.5, particularly for fashion-focused customer loyalty queries.
Absolute authority on brand identity, maintaining the #1 position across all platforms for the 'brand vibe check' query.
High resonance with CX-Focused Retail Brand Leads, achieving a premium average position of 3.0 when this persona is targeted.
Strong positioning for returns-related inquiries, notably ranking #1 on Gemini for modernizing returns and logistics efficiency.

Visibility Gaps

Near-total invisibility in the gig-economy and driver recruitment space, failing to appear in most queries regarding delivery app earnings.
Significant lack of 'stickiness' on Claude and ChatGPT, where mention rates drop as low as 13% compared to the more search-integrated Gemini.
Underperformance in the Supply Chain Consultant persona, where average position lags at 7.3, trailing behind legacy competitors who dominate this strategic segment.
Inconsistent sentiment in AI Overviews (SGE) for operations-heavy queries, suggesting a lack of structured data for technical logistics topics.

Competitors in AI Recommendations

UPS: 35 mentions
FedEx: 33 mentions
USPS: 19 mentions
Narvar: 19 mentions
AfterShip: 18 mentions
Loop Returns: 16 mentions
Roadie: 15 mentions
Happy Returns: 14 mentions
ShipStation: 13 mentions
Shopify: 13 mentions
Onfleet: 13 mentions
OnTrac: 12 mentions
Shippo: 11 mentions
Bringg: 11 mentions
DoorDash: 10 mentions

Tags: Startups