What does "AI visibility" mean for my business?

When someone asks ChatGPT, Claude, or Gemini "what is the best..." or "where can I find...", AI gives specific recommendations. AI visibility is a measure of how often — and how positively — these AI platforms mention your business. It's the new version of being on the first page of Google, except now there are no pages — just one answer.

Which AI platforms do you monitor?

Pendium monitors ChatGPT, Claude, Gemini, Grok, Perplexity, DeepSeek, and Google AI Overviews — seven major AI platforms that consumers use to research local services. We run real queries that your customers actually ask and analyze the responses for mentions of your business, competitors, and industry topics.

How does Pendium improve my visibility?

Three ways. First, we identify the exact queries and topics where you're invisible. Second, we generate AI-optimized content — articles, guides, social posts — designed to help AI agents understand your business and recommend your services to the right people. Third, we continuously monitor to track improvement and find new opportunities. Most clients see measurable improvement within 60 days.

How long until I see results?

You'll get your first visibility report within minutes of signing up. Actual visibility improvement varies, but our clients typically see a 47% average improvement within 60 days. Some see results faster — it depends on your current online presence and how competitive your local market is.

Do I need to be technical to use this?

Not at all. Enter your website URL and Pendium handles everything: scanning AI platforms, analyzing your visibility, generating content, and tracking improvement. The dashboard is designed for business owners, not engineers. If you can check your email, you can use Pendium.

What makes this different from SEO?

Traditional SEO optimizes for Google's search rankings — blue links on a results page. AI visibility is different: AI doesn't show links, it gives direct answers. Even if you rank #1 on Google, ChatGPT might recommend a competitor. Pendium optimizes for the new paradigm — making sure AI platforms know about, trust, and recommend your business.

Pricing

Get a demo

Unisson

Visibility21

Vibe83

Businesses/Software/Unisson

AI Visibility & Sentiment

Unisson

Unisson is a Y Combinator-backed AI company that provides autonomous AI agents for customer-facing teams. Their agents run directly inside products to execute tasks for customers, saving customer success, implementation, sales engineering, and GTM teams thousands of hours by automating complex product work.

Active Monitoring

unisson.ai

Software YC25-26

AI Visibility Score

21/100

Low

Sentiment Score

83/100

Score by Reach

How often this business is recommended to users across different types of conversations — from direct product queries to broader open-ended conversations where AI could recommend this company's products and services

core

adjacent

AI Perception

Key Takeaways

How AI platforms collectively perceive and describe Unisson today.

Unisson has achieved a remarkable foothold with strategic decision-makers, yet remains a ghost to the technical teams tasked with actually implementing its software. While the brand dominates specific onboarding automation queries on Claude and Gemini, it is currently locked out of the critical 'AI Agent' category where competitors like Salesforce and Intercom are setting the narrative.

Value Proposition

AI agents that execute tasks directly inside your product for customers, eliminating delays from internal handoffs and enabling any team member to support customers immediately without deep product training.

Overview

Mission

Save customer-facing teams thousands of hours by deploying AI product specialists that execute tasks directly for customers.

Products & Services

Runner - AI agent that executes complex tasks inside productsExplorer - Knowledge base agent that maintains up-to-date product knowledgeRunner API - API to supercharge external agents with product skillsEnterprise security and compliance featuresWorkflow automation in natural language

Current State

Visibility Landscape

A high-level view of how Unisson performs across AI platforms, broken down by strategic reach level — from core brand queries to growth opportunities.

	ChatGPT	Claude	Gemini	AI Overviews
Reputation Brand recognition & direct queries	18	36	33	0
Core Topics Product/service category queries	0	42	45	0
Growth Areas Adjacent, aspirational & visionary	—	—	—	—

ChatGPT

Claude

Gemini

AI Overviews

Reputation

Brand recognition & direct queries

Core Topics

Product/service category queries

Growth Areas

Adjacent, aspirational & visionary

—

Competitive Landscape

Salesforce

20 mentions

Zapier

19 mentions

Intercom

19 mentions

Zendesk

16 mentions

Appcues

16 mentions

Workato

15 mentions

Loading visibility matrix...

Analysis

Insights & Recommended Actions

What's working, what's not, and specific steps to improve Unisson's AI visibility.

Key Findings

Strength

High-authority visibility among Strategic VPs of Customer Success with a 73% mention rate and strong average position of 5.9

Strength

Exceptional ranking performance on Claude (pos 3.3) and Gemini (pos 3.7) for niche technical onboarding queries

Strength

Strong brand recognition and sentiment in direct 'vibe check' queries across ChatGPT and Claude

Recommended Actions

Pivot content strategy to target 'AI Agent' and 'Task Execution' terminology specifically

Unisson is currently missing from the future-looking AI Agent landscape where competitors like Ada and Intercom are establishing early dominance.

Develop deep-dive technical 'how-to' documentation for Implementation Managers

The brand currently has 0% visibility with the implementation persona, creating a significant barrier to bottom-up adoption and technical validation.

Implement Schema.org markup and structured data targeting Google AI Overviews

A 0% mention rate in AI Overviews represents a total lack of visibility in the most prominent new real estate on the web.

Content Engineering

Content Ideas

Content designed to help AI agents learn about your category and recommend your brand.

Programmatic Testing

Sample Conversations

We programmatically analyze questions that real customers are asking to AI agents and chatbots, extract brand mentions and sentiment, analyze every response, and synthesize the data into an action plan to increase AI visibility.

ChatGPT

Claude

Gemini

AI Overviews

Scaling Customer Operations & Implementation(3 queries)

“how to handle a surge in product implementation requests without hiring more people”

0/4 platforms mentioned

Adjacent

ChatGPT

1.Zendesk

2.Jira Service Management

3.Airtable

4.Google Sheets

5.ReadMe

+35 more

Claude

1.Pendo

2.Appcues

3.Asana

4.Monday

5.Linear

+6 more

Gemini

1.Excel

2.Trello

3.GuideCX

4.Rocketlane

5.Skilljar

+18 more

AI Overviews

1.iJility

2.Epicflow

3.UserVoice

4.Jeff Toister

“best ways to automate technical onboarding for B2B software”

3/4 platforms mentioned

Core

Strategic VP of Customer Success · VP of Customer Success

ChatGPT

1.Pendo

2.Appcues

3.Gainsight

4.ChurnZero

5.Ada

22.Unisson

+22 more

Claude

1.Appcues

2.Pendo

3.Ada

4.Unisson

5.Loom

+7 more

Gemini

1.Zendesk

2.Rocketlane

3.Salesforce

4.HubSpot

5.Planhat

7.Unisson

+8 more

AI Overviews

1.HubSpot

2.Salesforce

3.Dock

4.Arrows

5.Rocketlane

+15 more

“how can I let customers perform complex setup tasks inside my product using AI instead of waiting for a support rep”

3/4 platforms mentioned

Core

ChatGPT

1.Zendesk

2.Intercom

3.Ada

4.Unisson

5.Workato

+21 more

Claude

1.Intercom

2.Drift

3.Zendesk

4.Unisson

5.Pendo

+2 more

Gemini

1.Zendesk

2.Intercom

3.Unisson

4.Salesforce

5.Ada

+5 more

AI Overviews

1.Microsoft Copilot Studio

2.n8n

3.EverWorker

4.Chameleon

5.Pendo

+3 more

Source Intelligence

Citations

The sources AI platforms cite when recommending this brand. Pendium reverse-engineers what's already proven to be catnip to AI agents, then engineers content that fills gaps and helps agents do their job — which means more citations for you.

How to Accelerate Release Cycles Without Hiring More ...

medium.com

Blog1 ref

How do you scale support quality without just hiring ... - Reddit

reddit.com

Forum1 ref

5 Proven Ways to Scale Operations Without Hiring

business.udemy.com

Web1 ref

15 ways to handle a huge surge in contact volume - Jeff Toister

toistersolutions.com

Web1 ref

How to Improve Your Workflow With Limited Staff - Sales Strategy Blog

blog.thecenterforsalesstrategy.com

Web1 ref

How to Manage Competing Priorities: 5 Effective Strategies ...

epicflow.com

Web1 ref

How to Streamline your Product Development Process

uservoice.com

Web1 ref

Strategies for Scaling Your Manufacturing Operations - iJility

ijility.com

Web1 ref

How to Prioritize Requests for Improved Results - LinkedIn

linkedin.com

Social1 ref

Preparing for Unexpected Demand Surges

badgerfg.com

Web1 ref

4 Steps To Take When Faced With Unexpected Customer Growth

inceptresults.com

Web1 ref

How to Manage Time for Rush Requests - Cella

cellainc.com

Web1 ref

I want to grow my business without hiring more people. How could I ...

reddit.com

Forum1 ref

Lindy.ai

lindy.ai

Web1 ref

The 12 Best AI Agents in 2026: Tested & Reviewed - Lindy

lindy.ai

Web1 ref

Competitive Landscape

Brands and products that AI platforms mention alongside or instead of Unisson.

Salesforce20 mentions

Zapier19 mentions

Intercom19 mentions

Zendesk16 mentions

Appcues16 mentions

Workato15 mentions

Slack15 mentions

Ada13 mentions

Pendo12 mentions

Jira10 mentions

Unisson8 mentions

Brand Identity

Brand Voice & Style

How AI perceives Unisson's communication style and personality

Unisson communicates with confident technical authority while remaining accessible and results-focused. The brand voice balances startup energy with enterprise credibility, using clear metrics and benchmarks to substantiate claims. They speak directly to the pain points of customer-facing teams—time wasted on repetitive tasks, scaling challenges, and onboarding delays—while positioning their solution as elegantly simple. The tone is professional but not corporate, innovative but grounded in practical outcomes.

Core Tone Traits

Confident & Results-Driven

Leads with performance metrics and concrete outcomes like 65% speed gains and 30% performance improvements

Technical yet Accessible

Explains complex AI concepts in clear terms without jargon, making enterprise technology approachable

Enterprise-Ready Professional

Emphasizes SOC2 compliance, security, and auditability to build trust with enterprise buyers

Startup Agile & Innovative

Y Combinator backing and founder credibility convey cutting-edge innovation and rapid iteration

Backing

Investors

Y Combinator

Engineer content that makes AI agents recommend you

Pendium analyzes how AI platforms perceive your brand, reverse-engineers what they already cite, and continuously publishes content designed to fill gaps and earn more mentions — on autopilot, with you in the loop.

Data generated by Pendium.ai AI visibility scanning. Last scanned February 27, 2026.